Office Depot Service Consultant in Waipahu, Hawaii
The Service Consultant will be responsible for a broad range of administrative and sales support duties associated with supporting field sales representatives within Contract Sales that includes but not limited to maintaining customer satisfaction by resolving customer issues, inventory/replenishment, attending vendor events, order entry, customer training and troubleshooting customer service requests from clients.
Respond to account service needs which cannot be resolved over the telephone and do not constitute the core selling responsibilities of the Field Sales rep.
Resolve issues to the customer's satisfaction through experience and utilization of available resources
Assist Field Sales rep. in providing initial and ongoing account support, including: distribute catalogs and requisition forms, provide end-user catalog training, develop invoices when necessary, inventory and coordinate the replenishment of BSD catalogs and appropriate marketing materials at the customer location
Attending vendor events
Generate reports, account maintenance, order tracking. Research on back orders, missing orders, and discontinued products
College degree or equivalent related work experience
Minimum of 3 years Customer Service, Sales Support experience and or Business Administration
Computer literate, strong proficiency in MS Word, Power Point, Excel
SFDC, Microsoft Office Applications
Ability to multitask
Ability to adapt to change in a fast growing and complex sales environment
English, Bilingual, helpful.
Pay, Benefits and Work Schedule:
Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Equal Employment Opportunity:
Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.