Yulista Holding, LLC Service Order Dispatcher in Honolulu, Hawaii
Provide communication between customers and warehouse personnel and appliance technicians. Receives orders from walk in customers or by phone. Dispatches warehouse personnel and appliance technicians as required. Assists Assistant Contract Manager as required. The individual needs to be well versed in customer service.
Communicate professionally and effectively with staff, and customers.
Receive incoming phone calls and walk in customers to take their orders for loaner furniture.
Check appropriate documentation from customers, fill out the appropriate paperwork, and file the paperwork when completed.
Give the appropriate paperwork to warehouse supervisor or appliance technicians as required.
Provide follow up to ensure each job is completed.
Work to support the Assistant Contract Manager as required.
Communicate changes to personnel as the situation dictates.
Other duties as assigned.
Participate in required skills and knowledge training.
Work in a constant state of alertness and in a safe manner.
KNOWLEDGE, SKILLS, & ABILITIES
Excellent communication skills, both oral and written, in order to deal effectively with a variety of interpersonal relationships and situations. Specifically, the ability effectively to communicate with employees, customers, and clients.
Ability to use discretion when handling customer accounts and concerns.
Self-motivated, with the ability to work independently, multi-task, and prioritize.
Exceptional time management and organization skills.
Ability to work with concentration, accuracy, and attention to detail.
Ability to write correspondence.
Excellent phone etiquette.
Strong knowledge of office procedures and best practices (e.g., filing, answering telephones, receptionist duties, supply/equipment ordering, etc.) to perform daily assigned duties.
Ability to follow instructions.
Ability to use automated office equipment (e.g., photocopier, fax, personal computer, multi-line telephone, etc.).
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to type 45 words per minute.
Ability to do business ethically with customers, vendors, and co-workers.
Ability to exercise resourcefulness in assisting customers.
Ability to adapt to changes in the work environment; manage competing demands, change approaches or methods to best fit the situation, renegotiate deadlines, and have the capability to deal with frequent changes, delays, or unexpected priorities.
Ability to generate suggestions for improving work flow; present ideas, and information, as well as have the ability to ask for help when needed.
Ability to read and interpret documents such as employee handbooks, safety rules, Company’s Standard Operating Procedures (SOPs).
Ability to be customer focused.
This position has not supervisory responsibilities.
High School Diploma or equivalent
2 years of relevant customer service type of position desired.
Ability to read, write and understand English proficiently. Ability to write routine reports and correspondence.
Speak effectively before groups of customers or employees.
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
Must be able to pass a pre-employment drug screening test.
Must be able to obtain a base pass for the military bases.
Yulista offers an excellent compensation and benefits package. We are an Equal Opportunity / Affirmative Action Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilities, protected military or veteran status. To apply for this position, or view all of our job openings, visit us online at www.yulista.com at http://www.yulista.com/ , click on career opportunities.
Requisition ID: TSLHI0020