Kaiser Permanente Product Development Manager in Honolulu, Hawaii

Coordinates and facilitates design, development and implementation of new products (product development). Monitors performance and facilitates continuous improvement efforts for existing products, consistent with our overall organizational strategy and product strategies (product management). In cooperation with Health Plan administration and care delivery, coordinates multi-disciplinary activities associated with implementation and ongoing management of new products.

Essential Functions:

  • In partnership with leadership, leads development of customer-focused new product design, performance and policies.Understands key market trends. Anticipates and identifies changes needed to keep product offering competitive. Ensures new product designs are implemented consistently in the market.

  • Initiates and leads product performance efforts to improve competitiveness of product to enrolled employer groups and prospective groups.Analyzes market research on target groups. Develops feasible services to meet group needs.

  • Facilitates process and product improvements supporting product strategies and organizational goals including development of marketing materials, rates, regulatory review processes, and other processes necessary to manage products on an ongoing basis.

  • Consults with Product Specialist and Benefit Administration on all new benefit plan and rider designs to assure alignment with existing benefit plans and regulatory issues.

  • Builds strong cross-functional relationships. Facilitates cross-functional teams and work streams. Ensures smooth implementation of new products. Ensures all stakeholders are engaged in process. Develops consensus with health plan, clinic operations and medical group on new products or additional services.Ensures all new products can be administered consistently and accurately prior to offering.

  • Delivers development and implementation of new products within established timelines and for managing project budgets.

  • Coordinates product launch activities with internal implementation and administration activities conducted by Health Plan administration.

  • Monitors financial and operating performance of products to identify issues and recommend changes needed. Coordinates with Product Specialist on benefit plan design issues/changes if appropriate.

  • Understands and communicates all aspects of new product positioning strategy, processes and policies.Develops training, support and outreach tools for stakeholders.

  • Develops ongoing product management process that includes reporting financial, utilization and service, and feedback mechanisms to key stakeholders and leadership to correct, stabilize and grow membership.

  • Builds and maintains equitable business relations with vendor/partner. Negotiates vendor/partner financial and/or or performance agreements and contracts (e.g., KPIC).

  • Collaborates with outside organizations, consultants and employer groups to develop proposals for new products and services or joint ventures; Collaborates with Program Office and inter-regional work groups on implementation of program-wide product offerings.

  • Serves on inter-regional committees related to product development. Acts as consultant to other regions on product development activities. Maintains current knowledge of related program developments in other regions.

  • Maintains current knowledge of developments and trends in health plan and workforce health. Reads, studies, and analyzes relevant material. Participates in relevant discussions, meetings or conferences.

Basic Qualifications:


  • Minimum four (4) years of health care administration, operations or related experience.

  • Supervisory/lead or project management experience.


  • Bachelor's degree, OR four (4) years of experience in a directly related field.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Demonstrated knowledge of healthcare industry, workforce health, marketing and sales concepts and processes, and product development process.

  • Demonstrated knowledge of and skill in adaptability, conflict resolution, creativity/innovation, decision making, group presentations, group process facilitation, influence, interpersonal relations, oral communication, problem solving, project management, public relations, quality management, results orientation, systems thinking, teamwork, and written communication.

  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.


TITLE: Product Development Manager

LOCATION: Honolulu, Hawaii


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.