AT&T NetOps Specialist Senior - NOC (Government) in Honolulu, Hawaii

AT&T Senior NetOps Specialist works in a 24/7 rotational shift position. Roles and responsibilities of the Senior NetOps Specialist include but is not limited to the following:

  • Under broad direction, oversee the infrastructure and network operation, responding appropriately to alerts and events.

  • Oversee incident resolution, ensuring appropriate response to escalations. Coordinate infrastructure repairs, including directing remote activities to ensure continuity for service delivery.

  • Review root cause analysis documentation to address performance management and incident correlation issues.

  • Provide data center support where appropriate.

  • Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues.

  • Provide incident notification to Government representatives.

  • Work in 24/7 environment with the ability to work second/third shifts, weekends, and holidays.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Required skills, experience and education:

  • 10+ years of experience

  • IAT 3: CISA, GCIH, GCED, CISSP (or Associate) CASP

  • Able to work in 24/7 environment and must be able to work second/third shifts, weekends, and holidays.

  • Possess at least two of the following: CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP), or a Microsoft Certified Technology Specialist (MCTS) certification.

  • Certified in accordance with DODD 8570.1 Information Assurance Technician III.

  • High school Diploma or General Equivalency Diploma (GED)

Required Clearance: Secret