Hawaiian Airlines Managing Director, System Operations Control Center in Honolulu, Hawaii

Requisition Number 18-0525

Post Date 3/13/2018

Title Managing Director, System Operations Control Center

Department Flight Ops

City Honolulu

State HI

Part-Time No

Part-Time Weekend No


Position Summary:

The Managing Director – System Operations Control (SOC) directs the various functions of the Hawaiian Airlines Systems Operations Control function, directly supervises the Flight Control, Customer Service and Dispatch functions, and manages the Maintenance Control and Crew Scheduling functions within the SOC as they pertain to the daily operation of the SOC. This position reports to the Vice President of Flight Operations and is a member of the Flight Operations Senior Staff Council.

Key Responsibilities:

  • Direct the functions within the SOC to meet Company objectives, strategy and operating performance standards

  • Leads and develops System Operations Control, Dispatch, Maintenance Control and Customer Service SOC employees

  • Serves as ECC Director for Hawaiian Airlines assisting the ECC Chairman to direct and cooordinate Hawaiian Airlines’ Accident Response Plan

  • Ensures that the System Operations Control (SOC) activities and operations are conducted in a safe and efficient manner and are conducted in accordance with Company policies and directives and that comply with the regulations and requirements of government regulatory agencies

  • Directs the methods and procedures for the System Operations Control (SOC) that will produce safe, efficient, reliable and/or economic operation of Hawaiian Airlines daily system flight schedule

  • Provides a Communications Center in System Operations Control (SOC) that becomes the central coordination point during emergencies. When an airline emergency occurs, this position notifies Company officials and other affected agencies, and completes emergency action in accordance with defined procedures

  • Defines and manages annual budget. Plans schedules for the period covered by the budget, considering personnel and material requirements. Assigns work to appropriate organizational elements and assures adherence to plans and budget. When requirements change materially, makes necessary changes in the budget and plans

  • Makes critical operations decisions on behalf of Hawaiian Airlines

  • Member of various emergency and regulatory response teams


Minimum Requirements:

  • Bachelor’s degree

  • 7 years of airline operational control experience

  • 5 years of leadership / management experience

  • Dispatch license and/or ATP (Air Transport Pilot)

  • Strong project management skills and proven ability to handle multiple projects simultaneously

  • Proven ability to analyze situations and information to resolve critical and complex issues

  • Excellent decision making skills and proven ability to make critcal decisions with broad organizational, safety, and economic impact

  • Ability to plan and execute flight schedules based on loads, station capabilities, regulatory and contractual limitations

  • Strong leadership skills and ability to motivate and develop employees

  • Excellent computer skills and ability to leverage technology and information to make sound decisions

  • Outstanding communication skills, verbal as well as written

  • Proven ability to influence others and drive consensus across functional areas towards common goals

  • Strong business acumen and ability to manage budgets

  • Available to work flexible hours

Preferred Qualifications:

  • Bachelor’s degree in business or aviation related field

  • Advanced degree

  • A&P license and/or pilot’s license

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler and Travel + Leisure have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)