General Electric Field Service Engineer in Honolulu, Hawaii
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Field Service Engineer will manage installations and servicing of GE Monitoring and Diagnostic products at customer sites and deliver quality onsite and remote support to customers.
As the Field Service Engineer, you will:
Perform installation and service work on state of the art transformer monitoring equipment
Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level
Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team
Provide Environmental, Health and Safety (EHS) Leadership, conducting field work in compliance with applicable regulations and encouraging accurate employee safety practices
Act as a primary technical resource for on-site work and lead in resolving engineering and product issues
Provide technical direction to skilled labor while performing work on customer sites and equipment to assure quality standards and attention to detail
Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types
Provide both external and internal timely, accurate, professional reports
Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards
Communicate schedule details, project milestones, manpower requirements, quality issues, and tools / equipment requirements to the appropriate individuals
Leverage applicable Lean / 6-Sigma projects
Bachelor's Degree in Engineering (OR related Technical Certification with a minimum of 1 year of experience in field service / field engineering or equivalent experience)
Minimum of 2 years of working experience in field services or electrical utility industry
Ability and willingness to work extra hours and weekends as needed
Ability and willingness to work at customer locations and travel 80% of the time as required
Ability and willingness to obtain a valid driver's license and maintain an acceptable driving record
Experience with installation and maintenance programs for Power Generation and Transformers
Knowledge of DGA products or DGA technology
Six Sigma Certification or equivalent certification
Knowledge of HV transformers, monitoring devices and related equipment
Attentive Environmental Health and Safety mindset and compliance
Strong communication skills, both verbal and written
Strong customer service skills
Ability to confidently address groups while providing training on company equipment in a professional manner
Highly self-motivated, and confident in stressful situations
Ability to work efficiently and effectively without direct supervision
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Locations: United States; California, New York, Texas; NYC, Other
GE will only employ those who are legally authorized to work in the United States for this opening.