AT&T Communication Network Engineer Intermediate NOC (Government in Honolulu, Hawaii
You will be a member of a 24x7x365 NOC team (shift work required). Your responsibilities will include proactively monitoring, analyzing, and troubleshooting networks, and rapidly taking actions to resolve network events in real time; guiding transport and OSP field technicians in resolving faults quickly and restoring service; operating a complex transport and services network made up of both legacy and new technologies.
Legacy technologies such as analog over copper, DS0/1/3 TDM (IMACS/ADC/CAC/TelCo), SONET OCxxx (CISCO/Fujitsu), DWDM (CISCO), telephone remote terminals (Fujitsu NBS/Tellabs DMAX/GPON), and moe modern technologies such as IP and OTN transport (Ciena/CISCO) providing layer 2 IP transport and VoIP/UC services to the desktop.
The NOC also monitors, reports, and initiates resolution of alarms on access control, generators, power ATS, battery plants, and air conditioning systems at 20+ COs and microwave locations across the state of Hawaii.
SKILLS: The ideal candidate will have a passion for excellence and continual process improvement, combined with strong interpersonal skills; be capable of innovative thinking in a fast-paced, ever-changing environment; possess strong customer service and communication skills to ensure customer satisfaction and network reliability; have strong problem-solving and troubleshooting skills across multiple networks and will have the ability to guide maintenance activities as well as fault isolation, testing, and repairs.
EXPERIENCE: At least 5 years experience in telecommunications and/or a Network Operations Center environment. Experience with configuration of network devices, such as those listed under the Job Description paragraph. Ability to work in an organized fashion with a focus on documenting activity, following processes, and escalating events. Ability to work independently with little supervision/guidance; experience with one or more of the following: alarm surveillance, fault management, configuration management, LAN/WAN maintenance, and/or performance management; experence with provisioning one or more of the following: ONS15454 MSPP/MSTP, Ciena 6500, DMAX1000/1100, CISCO switches, routers, CUCM, SONUS, analog Voice Gateways; general understanding of network topologies, both legacy and IP transport/networking; ability to work as a team in a dynamic environment and to direct troubleshooting, configuration, and restoration of network services across multiple networks and systems using multiple EMS applications; experience with one or more of the following EMS: NetSmart, CTC, Thales Element Manager, Ciena 1Control, Tellabs Panorama/PON, HPNNMi, CISCOWorks, CUCM; a willingness to take ownership of actionable tickets, insuring documentation of all activity performed (troubleshooting steps performed, results, customer interactions, etc.).
EDUCATION: Bachelor of Science degree or equivalent work experience.
Must be a US Citizen and possess or be able to obtain a Secret Clearance (existing secret clearance is a plus)
Desired: Previous military service or military base/site work experience; Cisco CCENT or work toward obtaining CCENT/CCNA; Security+ certification; positive attitude and high level of self-initiative; flexibility to occasionally work an unusual schedule due to absences and vacations.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V